Terms and conditions
Terms and Conditions of Use
Last Update: 28/09/2022
Please read these terms and conditions carefully before accepting this agreement and before using this site. Make sure to print these terms and conditions and keep them for your records.
- These terms and conditions govern your access to and use of the site PlayOJO (the “Site”) which is operated by Skill on Net Ltd, a company registered as an Internet Gaming Operator by Alcohol and Gaming Commission Ontario (AGCO) and operates pursuant to an Operating Agreement with iGO.
- In the following terms and conditions, Skill on Net Ltd is referred to as “PlayOJO “We", “Us” or some other name of similar purport. In these terms and conditions, you are referred to as the “customer”, “you”, “user”, the “player” or by some other term of the same purpose.
- We consider these terms to be fair. Should you need any advice regarding these terms, or any other part of our service, in your own and our interests, please contact us via our Customer Services Department via the support link on the site and your trusted legal advisor.
- Please note that all telephone calls are digitally recorded and may be used as evidence at Our sole discretion.
- For transaction security we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.
- By ticking the ‘I agree to the terms and conditions’ boxwhen you register an account to play PlayOJO online casino games, you acknowledge that you have read, understood, agree with and will comply with all the terms and conditions and you thereby enter into a legally binding agreement between you and Us. If you do not agree with any of the terms and conditions you should not accept them. Once you have agreed to these terms and conditions, Your failure to comply with any one or more of them may result in disqualification, account closure, and/or legal action against you as deemed appropriate by Us.
- Where we have reasonable grounds to suspect that any two or more registered accounts are linked including whether they are linked to the same internet protocol (“IP”) address, pattern of use, proximity of transactions, common bank details or address in common or otherwise and that the services provided via the Site are being abused of by you in any way, including by way of example due to a previously undetected fault, bug or other fault in the software, we may suspend the services provided to you via the site and your ability to access your account(s) with immediate effect as well as to reverse transactions on any one or more of the accounts that are linked.
- By using this Site and/or software you agree to these terms and conditions and any other terms or conditions that We see fit to impose from time to time.
- These terms and conditions are written in English. If these terms and conditions are translated into another language, the English version will prevail.
- Your participation in the Games is at your sole discretion and risk. By accepting these terms and conditions you agree that you do not find the services we provide through our Site and/or software offensive, unfair or questionable. You also acknowledge that We are unable to provide you with any legal advice or assist you with any Legal queries related to the legality of participation in remote gambling.
- All fees and charges displayed in this document are in Canadian Dollars (“CAD”).
- Unless otherwise stated in the relevant casino pages of the Site, minimum deposit amounts are 10 CAD.
- Unless stated otherwise, whenever a time is mentioned it refers to GMT.
- In these terms, whenever reference is made to a Balance this may refer to Real Money balance or OJO Plus balance, or both.
- We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too, and in order to guide you on our expectations we have prepared the following Fair Play Policy. Any internal investigation which uncovers noncompliance of this Fair Play Policy, which will be determined by Us in Our sole opinion, may result in the removal of funds from your balance, suspension of any current or future Reward or closure of your account and refusal of any of your future accounts. Any of the below patterns and behaviors are considered Anti Fair Play.
- Accruing OJO Plus or Unlocking Levels and receiving OJO Wheel Rewards by using low risk betting patterns (low margin betting, equal betting, zero risk bets, hedge betting, doubling systems. For the avoidance of doubt this includes using low risk betting patterns either alone or by colluding with others, either on this site or with one party on this site and another party on a different site.
- Depositing purely to take advantage our Rewards/Offers and with no intention of playing /risking the funds you deposited with.
- Colluding in any way with others in order to take advantage of Rewards or offers.
- We reserve the right to adjust the minimum/maximum bets within the site.
- The only approved way to send verification documents is via the Upload Docs page in My Account/Personal Area. Documents received by any other avenue will not be accepted.
- During your time as a customer You may be required to upload documentation proving your ID, registered address and ownership of certain deposit methods. For example, when certain thresholds are reached or prior to allowing a withdrawal to be processed. We encourage you to upload these documents as early as possible to avoid an uninterrupted experience.
- At our sole discretion, in order to adhere to Anti Money Laundering and Responsible Gambling obligations, we may suspend any player’s ability to deposit/withdraw/play as a result of any required customer account checks. We may investigate a player’s identity, personal history, occupation, financial standing/Source of Funds and/or gaming activity. In any case, following an account/player activity assessment, serious concerns are raised in relation to Responsible Gambling and/or Player Safety warranting an immediate restriction of the account from further play, any deposited funds still available on the account will be available for withdrawal and or returned to the player (whenever this is deemed necessary) including funds deposited for currently active bonuses on the account.
- You hereby acknowledge that by betting you risk losing money.
- You hereby acknowledge that you know it is unlawful to deposit money derived from ill-gotten means and you will not use any such funds in conjunction with your depositing and gambling on this website/application.
- If you are required to provide documentation as described in any Section of this agreement and you have failed to comply, your Account may be suspended until such documentation is received and a review completed.
2. Account Registration
- The following persons are prohibited from registering an account. (i) be a shareholder or participant in our share capital, (ii) a director or employee of ours (iii) an Employee of any seniority of any company providing services to Us or; (iv) be an Employee of any seniority of the Alcohol and Gaming Commission Ontario (AGCO). If any such accounts are identified they will be suspended and all funds confiscated.
- You must be at least 19 years of age to use the services offered via our Site, Please be aware that underage gambling is illegal.
- Prior to being able to use our services, you must register an account by providing:
- First name
- Last name
- Middle Name/Initial
- Date of birth
- State (your state must be Ontario to complete the registration)
- Street name + building number
- User name.
- Player contact information:
- Mobile number
- Occupation (it should be descriptive)
- You should also provide as soon as possible the following information via the Personal Information Page in your ‘My Account/Personal Area’
- Country of Residence (if different from your registered country)
- Your employers name and address
- Your nationality
- Following providing the registration information in 2.3 you will have a Pre-Activated Account. A Pre-Activated is a NON verified account. While having a pre-Activated account you can update the personal details on record, set any limits, perform a self-exclusion and generally navigate around the casino platform but without the ability to play any games.
- Prior to being able to deposit or gamble, we will perform a FINTRAC standard verification to ensure that information provided in 2.2 is accurate. This verification process will be started when you attempt to make a deposit or try to open a game while having a balance to gamble. Following successful verification your account with become an Activated Account.
- You will have to verify the mobile phone number provided by inputting a onetime password we send to it.
- You agree to keep the details on record updated to your most recent information by updating any items that change.
- It is strictly prohibited to open an account or conduct a transaction on behalf of a third party, use a third-party payment method or to allow any third-party access to your account. Where we discover third-party usage of your account, it will be closed and no longer available for use.
- You are not allowed to register more than one account. This means only one account is allowed to be registered per person, email address or mobile number. Any attempt to try and deceive Us by registering multiple accounts in another username to gain bonus money will be deemed as abuse and will result in the account(s) being suspended, bonus money being removed, winnings voided and the option to withdraw monies cancelled.
3. Information We Collect About You and How We Use It
- We are entitled to share the information we hold on you, which includes personal data and gaming history with regulators, and other bodies, including the police, and law enforcement bodies in order to investigate fraud, money laundering gaming integrity issues and to comply with our regulatory duties.
4. Grant of License
- The Site our apps and the Site as optimized for use on mobiles and tablets, all run on a series of programs which are either proprietary to us or are licensed through third parties to be able to offer you our services through the Site (“Software”).
- We grant you a license to use a single copy of the Software and where applicable the related documentation solely in accordance with and subject to these terms.
- You may neither sell, rent, lease, transfer or grant any other right of the Software, nor reverse engineer, decompile, or dissemble the Software.
- You may not disclose the Software to any third party, make derivative works based upon it, or use it for any purpose except for the specific uses expressly permitted in the player documentation, which accompanies the Software.
- The Software is available to you on an "As Is" basis only and without any warranty or indemnity of any kind. The download and/or use of the Software and Services is at your own risk.
- You hereby acknowledge that how you use the Software is outside of our control. We shall not be liable to you or to any third party in respect of your receipt of and/or use of the Software.
5. Real Money Mode and Practice Mode
- By using the services offered through our Site, you will be able to play in either the 'Real Money'mode or 'Try for Free' Bingo related products do not offer “Try for Free” mode. Participation in Bingo products will always be on “Real Money” mode.
- In 'Real Money'mode, real money is used. In order to play in 'Real Money' mode you are required to have free spins, free bingo tickets or funds in your balance, or pay funds into your account by any of the methods specified from time to time by Us. Such funds will be deposited into your Account upon actual receipt of funds or upon receipt of approval from a payment processor. Minimum and maximum limits may be applied to the payments into your account, depending upon your history, the method of deposit, and other factors as determined solely by the Us. We are not a bank and funds are not insured by any government agency. All payments into your account must be from a payment source on which you are the named account holder.
- In 'Try for Free'mode, no real money is used. Funds played in 'Try for Free' mode have no value in and of themselves and are kept separate from Real Money Neither funds nor any game features (for example, but not limited to Multipliers, Bonus games and Bonus Points) are transferable to a Real Money account nor are they redeemable for any currency. If any game features are incorrectly transferred from Try for Free Mode to Real Mode any winnings derived will be removed. If you notice the transfer of any game feature from Try for Free Mode to Real Mode it is your responsibility to inform Us immediately. Try for Free Mode can be accessed per game (if available for that game) by choosing to ‘Try For Free’ on the game icon. Once you close the game, you are no longer in Try for Free Mode
- It is not advisable to play 'Real Money'mode before trying 'Try for Free'We recommend players practice in 'Try for Free' mode prior to playing in 'Real Money' mode.
- It is your responsibility to make sure that you read and understand all the rules and procedures of the games on the Site(s) prior to playing real money games.
- The games RTP is displayed in the game rules within each game and is subject to change. If the RTP is an important factor in your decision whether to play a particular game we recommend checking the game rules each time you play.
6. Player Account
- Your Account is for your personal use only. You may not divulge Your Account details to anyone else or use anyone else account details.
- Any use of Your Account is strictly for your own private purposes. You shall be solely responsible for all transactions conducted in relation to your account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password, or logs into Your account using biometric login functions is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You
- We take absolutely no responsibility for any third party accessing Your Account using the correct username and password and we shall not be liable for any losses incurred by you as a result of such an event. Any access to Your Account with the correct username and password will be considered by us as valid.
- Should you become aware of any unauthorized use of Your Account, you are obliged to immediately notify us and we will suspend your Account pending further investigation of such unauthorised use. To help prevent un-authorized account use, We recommend that you do not use any functionality which saves your password for you.
- Your account is not a banking facility. Deposits should only be made with a view to using funds to place bets. Should You make repeated deposits and withdrawals without placing a commensurate amount of bets, or placing all low or very low risk bets, we reserve the right to pass on to your accounts, without prior notice, any bank charges (15% of the amount) we have incurred before closing the account.
- Account facilities are provided to You solely to enable you to place bets or participate in games. If you, for whatever reason, appear to be depositing or withdrawing money without genuine play, you will be liable to have your account suspended and the circumstances investigated. This may result in a report to the necessary authorities and/or the account being closed.
- If you wish to deactivate your account, please contact the customer support department who will expedite your request. If your request to deactivate your account is due to you not being able to control your gambling, please immediately use the account restriction features available via the Player Limitation page. Please note that upon deactivation of your account:
- You will no longer be able to login
- You will be able to request, via the customer support department, to Activate your account again
- You hereby confirm that you are not using or intending to use or intending to allow any other person to use your account in relation to Our services for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under the laws of your jurisdiction or any other applicable laws in any other jurisdiction.
- You hereby confirm that You have not held a Player Account with Us that was terminated or suspended, and You have not notified Us, now or in the past, that You have a gambling addiction.
- You hereby confirm that You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties' participation in any of the Games.
- You agree that if, in Our opinion, if any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of Our Services, We will be entitled to terminate and/or block your account and seize all funds available through that account. We also reserve the right to disclose any and all details of your account to the relevant authorities.
- In the event that you become aware that another user of Our services is cheating, manipulating or attempting to manipulate game outcomes and results, colluding with any other person in order to defraud Us, using Artificial Intelligence Software, or doing anything which can be construed as detrimental to us, financial or otherwise, You are responsible for sharing such information with us. We will treat any such information You pass to Us in the strictest of confidence. In the event that we discover, or suspect, that you had such knowledge and did not pass it on to Us, we reserve the right to terminate Our services to You and confiscate any funds which are in Your account.
7. Transactions: Deposits
- All financial transactions will show up in your payment method statement.
- After depositing, you will receive email confirmation of the transaction. We recommend that you print out and keeps details of all transaction data in order to avoid misconceptions and discussions at a later time.
- All deposits will be effective immediately as soon as we get a successful confirmation from the selected payment processor. After depositing, you will be able to play immediately in Real Money Mode.
- If our services to verify that the payment method used belongs to you detects that it does not, your account will be terminated.
- Documentation in the form of copies of the front of your credit/debit card may be required after any deposit and before any withdrawals are processed to ensure that the credit/debit card belongs to you.
- We reserve the right to contact you to verbally verify any deposit made.
- Deposits using methods which do not belong to you (third-party payment methods) are strictly prohibited and by accepting these terms and conditions you agree that no such methods will be used. If deposits using a third-party method are discovered, your account will be terminated.
- If there are winnings accrued from deposits we learn were made with a third-party payment method they will be voided. If the funds deposited using a third-party method are not fully spent they will be returned only to the individual the payment method belongs to via a bank transfer. In order to do this refund, the individual has to successfully register and have their account verified as per Section 2 above and provide details of a bank account under their name along with relevant evidence proving ownership of account (i.e. Bank Statement). No refunds will be given for money spent after a deposit with a third-party payment method Following the registration of the account, the third-party should contact our support department with the details of you username/information to locate your account in order for us to continue the process.
- No chargebacks can be made or initiated by you. In addition, payments including deposits made to your Account using any payment method/source cannot be renounced, cancelled, disputed for no valid reason or otherwise reversed. If this happens we reserve the right to take any of the following actions or request you to take immediate action, whichever the case may be, as a necessary measure to safeguard us against possible fraudulent activity or any other form of abuse:
- You shall immediately and without undue delay refund the total amount due to us and compensate Us for any and all unpaid amounts due to us including any expenses or charges We might incur in the process of recovering the amount due;
- Should you initiate a chargeback, we reserve the right to close your Account, initiate legal proceedings to recover the funds you are trying to chargeback as well as any charges or expenses which we might incur as a result and report the matter to the Police if we suspect foul play;
- We reserve the right to recuperate the total amount due to us from your balance.
Provided that in any case and for any of the above reasons, we reserve the right to cancel your Account at any time without any prior notification.
- We may, at any time, set off any positive balance on your Account, or connected Account, against any amounts owed by you to Us.
- In the case that there is a processing charge for your deposit you will be clearly informed about it during the deposit process.
8. Transactions: Withdrawals
- There is no minimum amount for withdrawal. For withdrawals less than 5 CAD, we reserve the right to send a cheque.
- Withdrawals will only be processed if a player has a Real Money Account, (i.e. made at least one successful deposit). In accordance with Clause 1.18, in order to comply with Anti-Money Laundering regulations, it may be necessary for you to upload KYC documentation prior to withdrawing, for example
- Proof of Address, and
- Proof of Ownership of the payment method used to deposit or withdrawal funds.
Where such documentation is needed our gaming system may provide you with messages letting you know this prior to any withdrawal attempt. In order to have an uninterrupted gaming experience, we suggest you upload these prior to placing a withdrawal.
- Withdrawals can only be made to a payment account which belongs to you.
- In order to allow us to pay withdrawals as quickly as possible, on account registration our system applies controls that include an individual withdrawal amount per transaction. This amount is displayed in the ‘more info’ section on the withdrawal page. After a transaction is processed you can immediately request another one. There is no limit to the number of transactions per day/week/month. If you wish to withdraw in one singular transaction a higher amount than the transaction limit you can request this directly by emailing customer support, taking into account that the maximum amount per transaction is $50,000 CAD.
- Please also note that if there is a large win ($5000 or more), or jackpot win it may take longer to process the request in order to verify the win (with a third party where relevant) and to complete all required checks.
- We operate a Closed-Loop transaction process. If the method used to deposit does not accept withdrawals, we will require full verification that the alternative method belongs to you. We reserve the right to decide which method to make your withdrawal to, regardless of the one you chose. if the depositing method does not allow withdrawals.
Whenever there is a transaction fee associated with your withdrawal, or a minimum withdrawal associated with a specific method, you will be clearly informed about this during the process.
- Transfer of funds between players is not possible and strictly forbidden.
- We aim to process all withdrawals within a few hours and in order to help make this goal we recommend that you send us/upload any necessary documentation so as not to delay the process.
- Before any withdrawals are processed, your play will be reviewed for any breach of terms and conditions/Rewards and Game Play Policy and Responsible Gaming checks. Should we deem that a breach has occurred, or you have another account which is restricted due to our Responsible gaming tools/procedures, we reserve the right to withhold any withdrawals and/or confiscate all winnings and rewards. Any contact by Us congratulating any win does not mean the win is legitimate and that the Accounts Department have checked for Rewards and Game Play Policy/terms breaches.
- In the event that you fail to comply with any of our requests to provide KYC documents, we reserve the right to reverse the withdrawal back into your Account.
- Withdrawals will be investigated in line with any or all applicable legislation on Anti Money Laundering and counter terrorism funding practices. You fully accept that We are required to report any suspicious transactions to relevant financial intelligence units and in doing so will disclose information regarding your personal information and deposit and withdrawal transfers. If We suspect, or Our interpretation of any legislation or guidelines leads us to believe that any transaction you have made may be connected to money laundering or funding of terrorist activities your Account will be frozen along with any deposits, rewards or winnings pending such time as we are authorized to release them by the bodies or authorities we report suspicious transactions to, or otherwise by order of a court of competent jurisdiction.
- We reserve the right to delay and/or stop the processing of a Withdrawal until final approval has been received for any outstanding Deposit transaction or in the event that your original deposited funds are not received within 24 hours. If the original funds are not received within 24 hours all winnings will be cancelled
- Withdrawal requests are only deemed valid if they are submitted via the withdrawal page in the casino software. We do not accept withdrawal requests via email or telephone, or any other method.
- If you’ve placed a withdrawal request and we need more information in order to complete the withdrawal we will contact you to let you know what we need. In the event that the information is not provided within 30 days, the funds will be returned to your Real Money balance.
- You acknowledge and understand that our terms and conditions with respect to promotions, rewards and special offers form an integral part of these terms and conditions. These terms and conditions are set forth in Our Rewards and Game Play Policy
- In the event of a conflict between the provisions of our terms and conditions on promotions, rewards and special offers, and these terms and conditions, the provisions of such promotions, rewards and special offers will prevail.
- If a technical problem causes a game/feature/promotion to pay out (or a display issue causes wrong result to be displayed) a higher amount than should be paid (a game win, bonus game win, jackpot win etc) to a player's Account, We reserve the right to remove all funds (or not pay the incorrectly displayed amount) from the Account that were incorrectly credited as well as any winnings subsequently won by using the incorrectly credited funds
- If We detect you are abusing a technical glitch related to the games/software, either on your own or in association with partners, We reserve the right to void any winnings and close the relevant player/s Accounts.
- In the event of a system malfunction all wagers shall be void.
- In the event a game is started but miscarries because of a failure of the system, We shall refund the amount wagered in the game to You by crediting it to the Your Account or, if the account no longer exists, by paying it to You in an approved manner.
- In cases where your participation in a game (after you have made a wager) is interrupted, preventing you from continuing your game, either because of a telecommunication system failure or a failure of your personal computer system, we shall take all reasonable steps to ensure that our system will enable continuation of the game that was interrupted at the time immediately before the interruption occured.
- If Our system does not enable You to continue, after the restoration of the system, with a game interrupted by a failure of the telecommunications system or Your computer system, We shall:
- ensure that the game is terminated; and
- refund the amount of the wager to You by placing it in the Your Account.
11. Services Suspension
- We may temporarily suspend the whole or any part of the Services for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
- We reserve the right to suspend, modify, remove or add content to the Site at Our sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any such changes made and you shall have no claims against Us in such regard.
- By default, when your account is created it will be in CAD.
14. Artificial Intelligence Software
- You agree not to use any artificial intelligence software ('AI software') while using the software and/or Site. We will act to detect and prevent the use of any AI software programs that enables you to have an unfair advantage over other players, including, but not limited to, detecting the running of such programs on your computer. In the event that we detect the use of AI software, and at our sole discretion deem the detection to be valid, your Account will be terminated, and all winnings cancelled.
15. Random Number Generator
- You accept and agree that a random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our, or our game partners servers, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Company's decisions in regard to such matters.
16. Abusive or Offensive Language
- We will not tolerate any abusive or offensive language or other behaviour considered inappropriate by Us at our sole discretion.
- Bad behaviour or language identified by Us or brought to Our attention may result in a suspension or loss of playing privileges or such other action as may be decided by Us, including, but not limited to, Account closure.
- It is forbidden for players to use offensive Usernames or Screennames when they register or login.
- Players may, at any time, submit information regarding abuse or other offences to our Customer Support Department for Us to investigate.
17. Monitoring of the Site
- We may electronically monitor the Site and the users of the Site at any time in order to ensure compliance with this Agreement and may disclose any information, record or electronic communication of a user of the Site: (a) in compliance with any law, regulation or lawful governmental request; (b) if such disclosure is necessary for the continued operation of the Site; or (c) to protect Our rights and/or property of Our partners.
- A bet may only be unresolved for 90 days. During the time the bet is unresolved, it will not be available for either Us or You to use for any other purpose.
- In the event that you have not claimed or removed the bet after 90 days, it will be considered as a win for Us.
19. Customer Support
- We will provide Support Service for our players
- Players can contact our customer support department detailing any questions or queries they may have via:
- email at or;
- live chat
PlayOJO will aim to respond within one Business Day.
To facilitate Account identification the email should be sent from the email address which is registered on your Account and should include the username of the Account in question. We reserve the right to perform further identity checks to ensure the person contacting us is the Account holder.
20. Contacting AGCO
- PlayOJO is regulated by the AGCO. A player may contact the AGCO for any relation to the casino via the contact details below.
Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East, Suite 200
Toronto, Ontario M2N 0A4
Tel: 1 (416) 326 8700 or 1 (800) 522 2876 (toll free in Ontario)
21. Responsible Gaming
- We believe in providing a 'protected entertainment environment'. It is an important part of our overall customer care program. Gambling in a protected environment should be an exciting and pleasurable experience exclusively for adults. We want you to enjoy your experience, so please play wisely and within your budget. Whilst the majority of people do gamble within their means, for some gambling can become a problem.
- Deposit Limits: We provide you with the ability to set you own preferred deposit limits within the Cashier Section of our Software. Deposit limits can be set for the following periods:
Any decrease in the amount you want to allow yourself to deposit will be applied immediately to your Account. However, if you wish to increase your Deposit Limits, there will be a 24 hour delay before the change takes effect, during which time you can consider if an increase in your deposit limit is appropriate for you.
- Any deposit limits applied to an account are specific for that account. Should you have other wallets on Our license, it is Your responsibility to apply Deposit Limits on all wallets that you require them on.
- Loss Limits: You have the ability to also limit the amount you can lose over a given period within the Cashier Section of our Software. Loss limits can be set for the following periods:
A cooling-off period of 24 hours will be applied to your account if you decide to increase or remove your limits.
- Any Loss Limits applied to an account are specific for that account. Should you have other wallets on Our license, it is Your responsibility to apply Loss Limits on all wallets that you require them on.
- Play Limitation Facility: We offer a facility within the casino Software to help you if you feel you need to take a break from gambling and would like to restrict your account. You can restrict your account access from 1 day to 90 days (this is called ‘Cooling Off’) or 6 months up to 5 years (this is called Self Exclusion). The self-exclusion request made via the casino software is for a period of 6 months, if you would like to increase that please contact the support team following activating your exclusion. Please note that placing a self exclusion will immediately log you out of the casino and prohibit you from logging in. In addition, you will be restricted from making any deposits or bets during the period you are excluding for.
The limitations you set apply to any other known wallet you have on our license.
- If you place a Self-Exclusion, you will automatically have any remaining balances paid. If you do not receive your funds within 5 business days, please contact customer support.
- During any limitation period it is strictly forbidden for You to play or attempt to play on any account or accounts which is/are subject to the limitation. In the case you manage to play, any winnings during any suspension period will be null and void.
- There are many organizations that can provide support and assistance to individuals who develop a problem with gambling. There is a Responsible Gaming section on our Website with all the details plus you can contact our staff with any concerns/questions you have.
- When any Player Limitation request is received You are forfeiting your right to any rewards, cashbacks or personal offers that were extended to you prior to the Limitation.
22. Customer Complaints
- If you wish to make a claim or complaint, as a first step you should as soon as reasonably practicable contact our 'Customer Support Department’.
- Complaints and disputes received will be acknowledged within 1 business day and will be addressed within a maximum of 72 hours.
We kindly ask you that your complaint/claim will be in writing and contain the following information:
- Account Username
- Your First Name and Surname
- Detailed explanation of your complaint/claim
- Specific dates and times related to your complaint/claim
- If you are still unhappy with the decision made by us you are welcome to contact iGO.
- Disputes related to routine transactional issues (e.g., game play, account status, player account management, payment issues, technical issues such as the site being down, games being down for maintenance etc.), will not be dealt with by iGO and are to be resolved directly between You and Us.
- All content within this Site, including, but not limited to, text, trade or service marks, graphics, animations, videos, music, audio, logos, icons and images ('Copyright Material') are the property of Us.
- Except as specified herein, no portion of the materials on these pages may be reprinted, republished or used in any form without Our express written permission. The player obtains no rights to such copyright material and must not use it without Our written permission.
24. Links to Third Party Sites
- This Site may contain hyperlinks to web sites operated by persons other than Us. Such hyperlinks are provided for your reference and convenience only. You agree not to hold Us responsible for the content or operation of such web sites.
25. Account Termination and Suspension
- If we suspect fraudulent activity, We may suspend your Account, with or without prior notice to you, in our sole and absolute discretion.
- We may, at our sole discretion and for any reason, terminate your Account. If we wish to do so, you will be duly notified and our actions will be explained to you before terminating the Account. Contractual obligations already made shall be honoured.
- We shall not be liable to you or any third party for any claims or damages arising out of any aforementioned termination or suspension of the Account.
- Any notice we give to you will be sent to the email address that you provided when you registered your Account. It is your sole responsibility to keep your email address updated and active.
- Unless otherwise specified herein, such notices or other communications shall be deemed received (a) on the date delivered, if sent by email, and (b) five business days after being sent, if sent by registered or certified mail.
- Each of the Parties hereto shall be entitled to specify a different address by giving notice as aforesaid to the other Party.
- Any notice You give to Us should be sent to the Customer Support department email address. An email you send which is a reply to a transactional email (eg, deposit confirmation email, reward confirmation email) is not an accepted form of contact and is not deemed to have been received by Us.
27. Governing Law
- Any dispute arising in respect of, or in connection with, this Agreement, its interpretation, execution, performance, or the Parties and their relationship, shall be governed and determined exclusively in accordance with the laws of the Province of Ontario and the laws of Canada, and the courts of Ontario shall have sole jurisdiction.
28. Limitation of Liability
- We shall not be held liable for any damages or losses which may arise out of or in connection to any downtime, server or other technical disruptions which might arise in operation or transmission, the Site or its content or any misuse of the same or of the services offered via the Site, any errors or omissions in content, loss or corruption of data, communication or lines failure, unless such loss or damage arises whilst you are benefiting from our services and such loss or damage arose due to a failure in our systems. In this event our total aggregate liability shall not exceed the amount of the wagers you placed via your Account in respect of the wager that gave rise to the relevant liability or the actual amount misplaced in your Account where such amount has been misplaced by us due to a system failure, whichever the case may be.
- We shall not be liable to you or any third party for any contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from save as expressly provided in this clause 30, or in any way connected with, Your Account, or any third parties, whether direct or indirect, incidental, special or exemplary damages (including, but not limited to, any damages, loss of business profits [including loss of, or failure to receive, anticipated winnings], business interruption, loss of business information, loss of data, loss of goodwill or reputation or any other loss) arising out of, or in connection with, use of the Site or of the services offered via the Site.
- Subject to clauses 30.1 such limitation of liability shall apply whether the damages arise from, but not limited to, use or misuse of, and reliance on, the services, inability to use the services, any non-compatibility between the Software and player software or hardware, or any damages caused by or as result of the software, or from the interruption, suspension, or termination of the service (including such damages incurred by third parties), or termination of player Account, to the fullest extent permitted by law.
- Our liability shall not be limited or excluded for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation caused by us; or
- any liability which cannot be excluded or limited under the applicable law.
- Subject to clause 29, you agree to hold harmless and indemnify Us from and against any third party claim arising from, or in any way related to, your use of the services, including any liability or expense arising from all claims, losses, actual damages, suits, judgments, litigation costs and reasonable legal fees, of any kind and nature. In such a case, We will provide you with a notice of such claim, suit or action.
30. Entire Agreement, Modifications and Amendments
- This Agreement constitutes the entire Agreement between the parties with respect to the subject matter contained herein and supersedes all previous and contemporaneous agreements, proposals and communications, written or oral, between Us and You.
- If any modification is unacceptable to you, you have the right to terminate this Agreement. Any use of the Site by you after such publication on the site shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.
- If any provision of this Agreement is found or declared to be invalid or unenforceable by any court or other competent authority having jurisdiction, such finding or declaration shall not invalidate any other provision hereof, and this Agreement shall thereafter continue in full force and effect.
- All jackpot amounts displayed on the casino Site or within the casino Lobby are for information purposes only. The amount of any jackpot is displayed within the relevant game window once the game has been launched.
- When a jackpot is won it is immediately reset on the server. This happens in real time however the display can sometimes only reset after a short display. Regardless of the Jackpot amount displayed in the game, the server-side Jackpot amount at the time of the win is the award which will be honored.
33. Taxes on Winnings
- If your jurisdiction requires, You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.
34. OJO Plus
- On every bet you place with Real Money a percentage of your bet will be returned to you regardless of the outcome of your bet. The money returned to you will feature in your OJOplus balance which you can, subject to the below terms, redeem. For avoidance of doubt bets made from wins derived from all type of Rewards, including those who do not require making a single deposit, are also eligible for collecting OJOplus at the same percentage return.
- Redeeming OJOplus balance means transferring the balance in your OJOplus balance to your Real Money Balance. This can only be actioned by You by logging into Your PlayOJO account and following the correct steps.
- Your OJOplus balance will show 2 decimal places. This means that an increase in your balance may not be noticeable to you on every bet, however the correct sum is maintained in the casino software. For example, if your Real Money bet accrues you 0.003 in OJO Plus balance we are counting this amount but you will not see it until it reaches an amount which can be reflected in 2 decimal places. We always round down to the nearest 2 decimal place number. For example you may have 0.0134 in your OJO Plus balance but you will see and can redeem only 0.01.
- You can Redeem amounts which are 2 decimal places. For example, if you have 0.0199 you will be able to redeem 0.01 (you will have 0.0099 remaining but it will not be visible to you, as per clause 36.3). You can only redeem your full OJOplus balance.
- We publish on our site the exact percentage retuned on each game. We in our sole discretion may alter this percentage from time to time without prior notice to you.
35. Prohibited Practices
- You agree that You shall not participate in or be connected with any form of Prohibited Practice.
- If we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (either detected by us or by our gaming partners and our other suppliers) of any fraud, cheating and collusion practices which are used in the gambling and gaming industry (including but not limited to "Wonging", “Perfect Pair” Card Counting, Dragon Tiger "Suited Tie" Card Counting or any other Card Counting techniques) or
- If You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any equivalent to any Prohibited Practice on those other gambling services, or other improper activity.
36. Pay-out Rates
- Please see individual casino game help text for the game RTP.